Our objectives in implementing a control infrastructure is to safeguard the assets of the company, ensure the accuracy and reliability of our data, promote operational efficiency, and to ensure adherence to our company and clients' procedures and directives. We want to meet or exceed our clients' expectations.

Below highlights some of the more significant initiatives we have put in place to ensure we have an adequately controlled environment, and that we meet the objectives we have established.  

• Management planning & control: 
  We follow a rigorous process in developing our business plan, and in developing new products for release. As part of the process we assess specific major risks of the organization and put in place actions to mitigate those risks. Execution of our plans is assured by following a disciplined review process with regular reporting and follow up.  
  
• Risk management:
  We have put in place a process and guidelines that identifies the potential impact of critical risks, defines triggers for activating recovery plans, documents the action plan for mitigation of the risk both preventive and corrective, and a step that involves validation and testing of our plans.  
  
• Redundant systems:
  Down time is not an option. That's why we have uninterrupted power, spare parts for critical hardware components, database back ups, and a generator for continual uninterrupted power.
  
• Quality control:
  We want to ensure our service is the best possible. We typically rigorously train each of our CSRs for two weeks, before we make a commitment to place them on a shift and then an additional month of training before allowed handling calls unsupervised. Digital and internet based surveillance and recording capabilities enable us to monitor or entire staff 24\7. This allows us to improve the effectiveness of our service reps. A higher than industry standard—4:1 Agent-to-Supervisor ratio—ensures close supervision
  
• Disaster recovery:
  In the unlikely event that we do experience a major service disruption through a natural disaster, we maintain a recovery plan consisting of back ups of data & programs. Our equipment vendor within a few hours of our location. All of our CSRs maintain residence less than 3 miles from our office, with most on call 24/7.
  
• Procedure documentation:
  We have documented all the important procedures associated with the smooth running of our operations. The procedures range from the routine on how to process transactions, how to retrieve information, contact information of all minor and major vendors we work with, and what to do in the case of an emergency.
  
• Customer feedback:
  To ensure the reliability of the information we have about our clients, we regularly ask for their feedback. This step ensures we stay close to our clients and continuously meet their needs with the service we provide. If we are not performing up to their expectations, we quickly take corrective actions.

We have taken the steps to ensure your data is protected and our service is reliable, uninterrupted and always meets our clients' expectations.