Alternative Office's highly trained, and motivated Customer Service Representatives, stand ready 24 hours a day to take orders for your products and services. Our services are completely customized to meet your exact needs and live up to our high standards.

Call Scripting….
Our Order Entry service will support extensive scripting and response based routing allowing us to use your proven selling techniques to close the sale and up-sell your products.

Catalog Database Information….
All of your product information is in our Order Entry system's database or input directly into your database, making order processing a snap. Every item is instantly accessed by item number, name or description. We can even monitor inventory for you.

Customer Purchase Histories….
Want to know who your best customers are or provide that personalized touch for repeat customers? Alternative Office's Order Entry service can track customer purchase histories automatically. We can even import your current client database into your Order Entry account.

Online Product Information….
Alternative Office's Customer Service Representatives are armed with complete product information on one or more catalogues, using an information database to answer questions about your products and close the sale.

On Screen Product Display….
Alternative Office Customer Service Representatives have the ability to view photos of each of your products on screen at the touch of a button or link to your web site.

Product Up-selling….
Do you have related products that frequently sell together? Our automatic up-selling feature will flag related products for the Customer Service Representative to offer together.

Pick Lists….
Pick lists allow the Customer Service Representative to quickly and automatically input information based on the caller's response to multiple choice questions.

Automatic Calculations….
All prices, taxes, shipping and, handling charges can be based on weight, item price, or order quantity. All charges are automatically calculated for the caller.

Credit Card Verification….
Your customer's credit cards can be verified online during an order, with the funds automatically transferring to your account at your financial institution.

Fulfillment….
Orders can then be sent by email or fax to a fulfillment destination, and an email or fax can be sent to the customer for order verification. Don't make your customers wait for product literature they want today!  We provide an 800 number to call 24 hours a day. Requested literature is mailed or faxed immediately.

Alternative Office strives to improve customer satisfaction and retention while converting as many customer interactions as possible into targeted, personalized sales opportunities. By gathering and shareing information we will be able to better assist and serve your customers. As an outsourcing partner we will work with you to ensure the right balance and the most effective approach to managing your customer contacts.