•  Never miss another business opportunity.

•  Answer customer questions. On the spot.

•  Improve your sales capability.

•  Increase revenues from your web site.

•  Increase your service levels to your customers.

•  Maximize customer satisfaction.

Our mission is to provide the most effective call solutions for our clients by delivering quality services and providing exceptional value, while delivering unprecedented customer service support.

 

  • April 1, 2003- Alternative Office incorporates as an Oklahoma C Corporation.

  • Melissa A. Neal is elected to serve as President & CEO.

  • Sue Neal is elected to serve as Vice President.

  • Dustin McCraken is elected to serve as Seceratary & Treasurer.

  • May 1, 2003 - Alternative Office, Inc expands markets in to top 10 city's in US.

  • June 1, 2003 - Alternatie Office expands support for Spainish customers.

  • July 1, 2003 - Alternative Office, Inc's web site goes online.

  • November 1, 2003 - Alternative Office, Inc upgrades CTI equipment to enhance and expand existing technologys.

  • December 5, 2003 - Alternative cuts over to an all digital telephone circuit.

  • September 1, 2004 - Alternative expands into to Tyler, Texas.

  • November 5, 2004 - Alternative adds 300 new 800 numbers for market expansion.

  • December 6, 2004 - Alternative upgrades to new dispatch server and adds addtional dispatch lines for expansion and better service.

  • December 20, 2004 - Alternative upgrades to new VMIII voice mail system with improved performance, enhanced features, and additional services to include fax to e-mail.

  • December 28, 2004 - Alternative expands into Laredo, Texas offering Bilingual services.

  • March 12, 2005 - Alternative expands marketing into Boise Idaho.

  • July 21, 2005 - Alternative expands marketing into Las Vegas Nevada.

  • October 6, 2005 - Alternative expands marketing into Naples Florida.

  • January 10, 2006 - Alternative expands marketing into Yuma Arizona.

  • May 3, 2006 - Alternative aquires Bay Area service in Coos Bay Oregon.

  • July 1, 2006 - Alternative adds additional stations.

  • January 1, 2007 - Alternative adds caller ID

  • February 15, 2007 - Alternative adds additional stations.

  • July 12, 2008 - Alternative Expanded market to Middland Texas and Seattle Washington

  • October 15, 2008 - Dusting McCracken resigned as Sec/Treasurer and Kevan Fortney was promoted to fill the position.

  • October 25, 2008 - Alternative relocates in existing building to occupy more space needed for ongoing expansions.

  • November 8, 2008 - Alternative expands markets into Colorado Springs, CO and Bakersfield, CA.

  • January 5, 2009 - Alterntaive upgrades servers and software to Auto Agent Scripting, Automating Call Flow between Agents desktop and data servers. Added additional T-1 with emergency routing and dual redundacy to existing T-1s.
  • February 1, 2009 - Alternative expands markets into Atlanta Georgia, Port St Lucie Florida, and, Sacramento California.

  • Coming Soon - Alternative is expanding markets into Salt Lake City, UT, Minneapolis, MN, and Omaha, NE.

Please contact us to request more information about our locate services or to speak with a sales representative.

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List of Services

  • 24 hour call center
  • Messages by polite and professional CSR's
  • Clear, Concise messages taken by your specification
  • Detailed customer service calls
  • Catalog order taking
  • Survey Response
  • Reservations
  • Nationwide paging
  • Ad response
  • Inbound Telemarketing
  • Announcements
  • Call overflow
  • Calls answered by the third ring
  • Competitive rates
  • Simple 30 day billing
  • Supervisors on staff 24 hours a day
  • All transactions stored indefinitely
  • Nationwide Answering Service
  • Voicemail box
  • Online order taking
  • E-mail and faxing
  • Web Integration
  • All calls digitally recorded
© Copyright, Alternative Office, Inc., 2009