•  Never miss another business opportunity.

•  Answer customer questions. On the spot.

•  Improve your sales capability.

•  Increase revenues from your web site.

•  Increase your service levels to your customers.

•  Maximize customer satisfaction.

Our mission is to provide the most effective call solutions for our clients by delivering quality services and providing exceptional value, while delivering unprecedented customer service support.


Alternative Office makes getting vital information to your customers quick and simple. Alternative Office's sophisticated call center equipment makes sure you are connected. Whether you are using traditional alpha & numeric paging services, e-mail messaging on your PCS device, 2-Way Pager, or wireless PDA, we have you connected. We provide a toll free number at no charge. In addition, you are also able to receive back-up copies of your messages via e-mail , voice mail , or fax.

Alternative Office,s advanced systems allow our CSR's to instantly see all the important information you want your callers to know displayed even before we answer the call.

Alternative Office makes getting vital information to your customers quick, simple, and accurate. All messages are typed into our database, and are immediately made availible to all CSR's when you check in. Copies of your messages are also available to you at any time, and can be sent to you via email, voice mail, or fax.

Our services include: 

•  Virtual telephone reception….  
We take your calls and messages, provide company information, and book appointments.

•  Mobile tracking….
If your staff is on the go such as sales reps, home care providers, or others moving from location to location, we can help track their movement.

•  Emergency response and dispatch….
We are the first level of response to service providers, allowing them to guarantee quick response times to their customers in the event of service disruption or equipment malfunction.

•  Command center dispatch….
By maintaining essential company data, including key employee listings and service providers, we can be a partner in your disaster or emergency recovery plans.  We can become a command central facilities for you, any time the need may arrise.

•  Voicemail services….
Our system provides complete integration between our operators and our voice mail technology.  Our voice mail services are amoung the best. Avoid large up front capital costs and the substantial expense of constant upgrades.

 

Please contact us to request more information about our locate services or to speak with a sales representative.

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List of Services

  • 24 hour call center
  • Messages by polite and professional CSR's
  • Clear, Concise messages taken by your specification
  • Detailed customer service calls
  • Catalog order taking
  • Survey Response
  • Reservations
  • Nationwide paging
  • Ad response
  • Inbound Telemarketing
  • Announcements
  • Call overflow
  • Calls answered by the third ring
  • Competitive rates
  • Simple 30 day billing
  • Supervisors on staff 24 hours a day
  • All transactions stored indefinitely
  • Nationwide Answering Service
  • Voicemail box
  • Online order taking
  • E-mail and faxing
  • Web Integration
  • All calls digitally recorded
© Copyright, Alternative Office, Inc., 2011