Alternative Office offers locating services for multiple companys and locations. We can maintain a database of all your points of distribution and direct callers to the office nearest them.
Some of our Many Locate Features and Benefits...
• Ability to maintain a database of all your offices and locations
• Friendly, courteous customer service reps available 24 hours to direct your callers
• Locator services by zip code or customized criteria
• Scripted call flow management for efficient customer service
• Referral notifications to you or referral site
• Company and Location Referral
Customized locate services...
Alternative Office uses a state-of-the-art call management system that can be completely customized to fit your specific needs. Our decision tree branching, on-screen prompting, and pop-up help allow us to easily service your entire locate requests. Based on your caller's ZIP code, we can provide the address and contact information for the nearest office. If you need a locator service based on different criteria (such as area code or city), we can create a customized locate service specifically for you. By combining our Company locate services with our answering services, we can create a complete customized front end to handle all your calls. Our customer service and sales representatives will work offer with you to determine the most effective script to handle your calls.
Advanced locator services...
In addition to basic referral services, we offer several advanced Company locate functions that provide added value to both your callers and your employees. For example, if you have preferred partners, we can give those locations priority listing in our database. If a lookup might match several nearby offices or locations, we can "shuffle" the database to randomize the script. Our agents can directly connect your callers to the nearest office to them, or provide emergency service support by combining our scripted call center service with our dispatch systems, allowing us to gather all the information needed and then dispatching your caller's request to the nearest center. Alternative Office has web-Integration , enabling us to access your Company's web sites to provide additional services during the course of the call or even give detailed driving directions.
Customized reporting to analyze your business...
With our extensive line of reports, Alternative Office can help you track your calls by region, source, or products requested. We can supply you with demographics based on any information that is captured during the call. If you have specialized needs, let us create customized reports or data exports that tie into your back-end systems.
