Data Collection, Surveys and Polling
Alternative Office's highly trained and motivated Customer Service Representatives stand ready 24 hours a day to take orders for your products and services. Our services are completely customized to meet your exact needs and live up to our high standards.
• Market Research & Customer Reach…
Our CSR's can conduct market research based upon a variety of criteria you request. Alternative Office's powerful scripting services allow us to extract the exact data you are looking for. We can import or export data into our database to be used to track or conduct research on products, demographics, and/or services to name a few. We can also provide service follow up calls, contract renewals, RSVP follow-ups, subscription renewals, and customer satisfaction and market surveys. Enhance your image with a customer reach program that gets at customer preferences.
• Information and help desk services….
We capture information from callers responding to advertising, or inquiries about your business/products.
• Direct response….
Callers are responding to an advertised telephone number for contest entry, seminar registration, market research, charitable donations or information fulfillment. Our Customer Service Representatives (CSR's) use scripted templates to record the required information and generate pre-designed reports for the client.
• Order taking and reservations….
We ensure your sales line is always open to take customer's orders. We take orders (or reservations) over the telephone or internet. Automatic call distribution ensures specialists handle the call.
• Lead Generation….
Our scripting capabilities give us the right tools to enable us to exctract vital information.
• Computer Aided Telephone Interviewing (CATI)….
We can conduct extensive in depth interviews with CATI. With the information provided by you we can develop a wide variety of applications to fit your specific needs.
• New Product Launches….
Using our trained CSR's and advanced technology, we can help increase the awareness of your new product, collect market information, and help you with a post launch evaluation.
• Polling & Surveying ….
We can take polling information as well as surveying your customers to give you insight into how they feel about your services or products.
• Call Scripting
Our Order Entry service will support extensive scripting and response based routing, allowing us to use your proven selling techniques to close the sale and up-sell your products.
Alternative Office strives to improve customer satisfaction and retention while converting as many customer interactions as possible into targeted, personalized sales opportunities. By gathering and shareing information we will be able to better assist and serve your customers. As an outsourcing partner we will work with you to ensure the right balance and the most effective approach to managing your customer contacts.
