Why do you need an answering service?

Alternative Office's clients are guaranteed that they will never miss a call. Your business is conducted 24 hours each day by our highly trained CSR's in providing customer service in a timely matter. We have Supervisors on staff 24 hours a day to insure our clients receive the best professional service.

• Never miss important calls
• Increase your productivity and profit.
• Vacation and sick time coverage
• Messages verified and accurate
• Have your calls screened
• No need to hire a secretary to answer your phone
• Answering Machines Malfunction
• No more hang up calls
• Save time and money
• Messages given to you immediately at your request
• Keep your business open 24 hours a day, 7 days a week.
  
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How does Alternative Office, Inc. work?

It all begins when we assign one of our local or Toll Free numbers to your account. Our toll free numbers are at NO ADDITIONAL COST TO YOU!

You DO NOT have to change your business telephone number! From your business phone, you would simply "call forward" your existing telephone line to the number we assign you. Your callers may dial either your number or the number we assigned to you.

Our customer service reps will answer your calls with any message phrase you desire... for example "Good morning, Jones and Parks Company, how may I direct your call?" . We would then take the message from your callers.

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Who is Alternative Office, Inc.?

Alternative Office, Inc. is a provider of telephone secretarial and business support services. We are located in Lawton, Oklahoma. Our company is flourishing as the premier "answering service" in the Southern regions of the US.

Our service has operated 24-hours per day/7-days per week without interruption since 1964. We have a back-up power supply that is designed with more than ample capacity to meet all of our system and electrical requirements for extended periods of time.

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How do I get my messages?

Our Customer Service Reps (CSR) at Alternative Office, Inc. operate on state-of-the-art computer workstations, which log and record each transaction. When we take your messages, they are entered directly into our computer system as the caller is speaking. We have the ability to:

• Fax the message to your office
• Send to your alpha/numeric pager/cell phone or PDA
• Email the message to you
• Patch caller to you
• Contact you directly
• Record to voice mail
• Any combination of the above

Messages stored in our computers may be retrieved immediately by any CSR for you to have read back or confirmed to you. All conversations are also voice-logged for quality control and can be listened to and e-mailed upon request.

At Alternative Office, we always answer your calls by a live CSR. calls are answered by the third ring. Our CSR's go through extensive training before they are allowed to handle a "live call".

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Can you separate "urgent" messages from routine or solicitor calls?

Yes! When you first set up your account , a representative will take all of your information on your business.Details such as:

Unlike an "answering machine", our CSR's will have the complete information of your company appear on their screens as soon as the call comes in. The instructions you have given will be followed completely and accurately, assuring you the highest quality service to you and your callers.

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If I am expecting a truly important call, how can you reach me?

With just one simple call to one of our supervisors, you may change your instructions. You could provide a "reach" number for this situation and our CSR's will contact you directly. We can place the caller on hold while we contact you and "patch" both you and the caller together!

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If I use your service, are there any long term contracts required?

The success of our business depends upon the quality of service that you receive, not a contract. For that reason alone, we operate on a month-to-month basis for all of our clients. However, if your business requires a contract, we would be pleased to provide one.

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