•  Never miss another business opportunity.

•  Answer customer questions. On the spot.

•  Improve your sales capability.

•  Increase revenues from your web site.

•  Increase your service levels to your customers.

•  Maximize customer satisfaction.

Our mission is to provide the most effective call solutions for our clients by delivering quality services and providing exceptional value, while delivering unprecedented customer service support.


All of the employees of Alternative Office are committed to respecting the confidentiality of our clients business, and ensuring your information is secure as possible.

Below are the more significant steps we have taken.  

•  Firewall protection:
A proxy server, and hardware firewall for added security, protect our server from unauthorized access by users outside our system.

•  Email security:
We offer the option of secure email address to our order-taking clients if needed. We can host an email address specific to our client on our mail server. Mail can only be picked up by direct access with user id and password authorization on this mail server and no other. Mail forwarding or mail aliasing is not allowed or encouraged.

•  Physical security:
We have controlled access to our building, and to our offices inside the building. Our telecom and computer room also has controlled access.

•  Employee confidentiality policy:
Internally, only secured authorized access is allowed to all personally identifiable information and Client sensitive information. Every employee signs a nondisclosure agreement, which provide explicit confidentiality protections. Any employee who violates our privacy or security policies is subject to possible termination and civil and/or criminal prosecution.  

 

Please contact us to request more information about our locate services or to speak with a sales representative.

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List of Services

  • 24 hour call center
  • Messages by polite and professional CSR's
  • Clear, Concise messages taken by your specification
  • Detailed customer service calls
  • Catalog order taking
  • Survey Response
  • Reservations
  • Nationwide paging
  • Ad response
  • Inbound Telemarketing
  • Announcements
  • Call overflow
  • Calls answered by the third ring
  • Competitive rates
  • Simple 30 day billing
  • Supervisors on staff 24 hours a day
  • All transactions stored indefinitely
  • Nationwide Answering Service
  • Voicemail box
  • Online order taking
  • E-mail and faxing
  • Web Integration
  • All calls digitally recorded
© Copyright, Alternative Office, Inc., 2011