Businesses today need to provide superior online customer interaction. According to Gartner Group, however, 90% of companies are not prepared to provide the level of support required in the new economy.

We take great pride in being chosen to answer your calls. Alternative Office provides proven solutions that enable businesses to use their telephone and Web sites as the first line of customer care. By answering questions accurately online, increases customer satisfaction and loyalty.

The cornerstones of our solutions are quality, people and new technology. With Alternative Office's solutions in place, businesses can offer the high quality online experience that customers seek.

Our solutions include:

Messaging and dispatch services
We customize our call center software to record your company information, answer your calls with a live customer service rep, and be sure you receive messages on a timely basis, by pager, cell, fax, e-mail or by any combination you may request. Services include:

•  Virtual receptionist, after hour coverage

•  Mobile tracking services

•  Emergency response and dispatch

•  Command center dispatch

•  Voice-mail services

•  Polling

•  Customer & Marketing Surveys

•  CATI (computer aided telephone interviewing)

•  Product placement follow-ups

Customer relationship management (CRM)
Inbound product ordering and sales transactions are a key component of our call center services. We can help you to capture residual sales opportunities by handling your calls after your normal business hours or during peak overflow times, or we can handle all of your call center needs.

As an outsourcing partner, we can work with you to provide inbound customer contact services. Services include market research , help desk services, order and appointment taking, CATI (computer aided telephone interviewing) , lead generation , call scripting, direct response, polling/surveying and new product launches .

Alternative Office strives to improve customer satisfaction and retention to convert as many customer interactions as possible into targeted, personalized sales opportunities. Gather and share information that will enable us to better assist and serve your customers. As an outsourcing partner we will work with you to ensure you have the right balance and the most effective approach to managing customer contacts.