Businesses today need to provide superior online customer interaction. According to Gartner Group, however, 90% of companies are not prepared to provide the level of support required in the new economy.

At Alternative Office, our goal is to provide you with the best in answering service solutions for all of your business needs. We have integrated our state-of-the-art technology with highly trained and qualified Customer Service Representatives, (CSR,s), to provide you with an industry leading, answering service. Whether you deal with callers on a local, regional, national, or worldwide basis, we offer expanded hours and enhanced services, making you more responsive to callers' needs and more competitive in the marketplace.

Your calls are vital to the success of your business, and therefore vital to us. Our goal is to make your valued customers feel as though they've reached your office, not ours.

Our solutions include:

•  Virtual receptionist, after hour coverage

•  Mobile tracking services

•  Small business services

•  Medical services

•  Emergency response and dispatch

•  Command center dispatch

•  Voicemail services

•  Spanish\English CSR's

Medical - Caring For Your Patients….
Our Customer Service Representatives are skilled in handling your patients' needs. Your clients are greeted by caring agents who have complete access to all relevant information you provide us. Our Customer Service Representatives can screen after-hours medical calls , dispatch messages, page doctors or nurses, and follow a specific medical answering script that you define. All of this is done rapidly with our advanced, computerized call systems. As your medical answering service, we provide your patients the ability to contact their physician, nurse, or primary care giver when your office is closed, without the hassle and frustration of trying to navigate through automated voicemail menu systems that never seem to end. We make life more convenient for you and your office staff as well.

Answering Services….
We will handle your calls following the exact procedures you specify. In addition, we can dispatch calls that you need to receive immediately to specific staff or to your on-call personnel via numeric pager, alpha pager, text message to cell phone, e-mail, and fax, or any combination to ensure you the highest quality and most efficient delivery of your messages. 

As soon as your phone calls ring into us, our qualified CSR gains access to all of your call handling information with specific instructions on handling your account. We can take messages, page your on-call staff, and interact with your clients to your exact specifications.

We focus on attracting, training, and retaining highly skilled professionals. We believe that our people differentiate us in the marketplace and are a key reason why you should consider Alternative Office as your complete answering solution.

Don't apologize to your customers for not being there to take their call when your lines are busy or your office is closed. Turn to Alternative Office today to provide live Customer Service Representatives for your office.

Alternative Office strives to improve customer satisfaction and retention while converting as many customer interactions as possible into targeted, personalized sales opportunities. By gathering and shareing information we will be able to better assist and serve your customers. As an outsourcing partner we will work with you to ensure the right balance and the most effective approach to managing your customer contacts.